Customer Success Manager

Experience Required:

2-3 years within the telecom sector, preferably with a telecom tower company, operator, or vendor organization.

Key Responsibilities:

1. Project Management:
   • Lead and manage complex projects within the Access Network domain.
   • Ensure projects are completed on time.
   • Coordinate with cross-functional teams to achieve project goals.
2. Technical Expertise:
   • Possess a solid understanding of 2G, 3G, 4G, and 5G technologies.
   • Demonstrate knowledge of passive network elements including AC units, rectifier systems, RMS, gensets, and commercial power.
3. Communication & Collaboration:
   • Exhibit exceptional communication skills, both written and verbal.
   • Collaborate effectively with internal and external stakeholders.
   • Provide clear and concise project updates to senior management and clients.
4. Deadline Management:
   • Thrive in high-pressure environments with tight deadlines.
   • Implement strategies to ensure timely project delivery.

Qualifications:

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field.
• Proven experience in managing telecom projects.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in project management software and tools.