Service Providers
Service Providers
The Problem
The nature and scope of telecommunications networks is changing, and service providers need to be able to respond to this change effectively. As the need for increasingly rapid deployments increases, and the volume of components grows to support 5G, IoT, and other emerging networks, service companies need to optimize operations to ensure margins are preserved, as well as posturing to provide more services with increased quality as rapidly as possible.
Given the evolving telecommunications industry, there is an increased demand for solutions and systems that support operations end-to-end. Service Providers need the right tools to effectively manage everything from planning a project to getting paid for completed work.
The Solution
Service Providers have historically used an array of tools to manage each functional area of a project. Legacy project management tools do not cater to the unique considerations of today’s telecom service environment. There is also an all too often disconnect between service operations and the financial teams, resulting in confusion, misalignment, and ultimately missed or delayed revenue. Enter Fieldforce. Fieldforce provides a platform that enables end-to-end management of all services provided, from activities in the field to the back office to the boardroom.
Fieldforce allows service providers to:
Operations Workflows
Build entire deployment and operations workflows, including field activities and approval chains with an easy-to-use workflow builder.
Preventative Maintenance
Easily schedule preventative maintenance, and manage resources more efficiently.
Manage Assets
Manage assets from procurement through to end of life, with real-time insights into asset location, condition, and activities taken.
Mitigate Risk
Analyze network health and mitigate risk by surfacing insights that allow you to ensure operational efficiency.
Custom Analytics
Quickly identify risk areas, trends, and actions required with custom analytics available to all members of the organization.
Network Builds
Find authorized service providers to facilitate network builds.
Site Builds
Manage key components for site builds, such as power, leasing, ordinances, zoning, and permitting.
Network Infrastructure
Adjust and scale network management as infrastructure or processes evolve
Fieldforce provides a powerful set of tools for Service Providers, from rapid workflow and project plan creation to managing revenue from services provided to AI analytics to optimize technician and vendor performance.