Service Providers Service Providers

Leading The Way For Service Providers

The Problem

The nature and scope of telecommunications networks is changing, and service providers need to be able to respond to this change effectively. As the need for increasingly rapid deployments increases, and the volume of components grows to support 5G, IoT, and other emerging networks, service companies need to optimize operations to ensure margins are preserved, as well as posturing to provide more services with increased quality as rapidly as possible.

Given the evolving telecommunications industry, there is an increased demand for solutions and systems that support operations end-to-end. Service Providers need the right tools to effectively manage everything from planning a project to getting paid for completed work.

The Solution

Service Providers have historically used an array of tools to manage each functional area of a project. Legacy project management tools do not cater to the unique considerations of today’s telecom service environment. There is also an all too often disconnect between service operations and the financial teams, resulting in confusion, misalignment, and ultimately missed or delayed revenue. Enter Fieldforce. Fieldforce provides a platform that enables end-to-end management of all services provided, from activities in the field to the back office to the boardroom.

Fieldforce allows service providers to:

Easy-to-use workflow builder

Operations Workflows

Build entire deployment and operations workflows, including field activities and approval chains with an easy-to-use workflow builder.

Preventative maintenance and manage resources

Preventative Maintenance

Easily schedule preventative maintenance, and manage resources more efficiently.

Manage Assets

Manage Assets

Manage assets from procurement through to end of life, with real-time insights into asset location, condition, and activities taken.

Mitigate Risk

Mitigate Risk

Analyze network health and mitigate risk by surfacing insights that allow you to ensure operational efficiency.

Build custom analytics

Custom Analytics

Quickly identify risk areas, trends, and actions required with custom analytics available to all members of the organization.

Network Builds

Network Builds

Find authorized service providers to facilitate network builds.

Manage key components for site builds

Site Builds

Manage key components for site builds, such as power, leasing, ordinances, zoning, and permitting.

Network Infrastructure

Network Infrastructure

Adjust and scale network management as infrastructure or processes evolve

Fieldforce provides a powerful set of tools for Service Providers, from rapid workflow and project plan creation to managing revenue from services provided to AI analytics to optimize technician and vendor performance.