System and Network Administrator

About Us

At Fieldforce, we reimagine infrastructure, assets, and operations management. We are rapidly growing SaaS startup focused on revolutionizing the way networks are deployed, operated and managed. Our goals are to provide customers with the ability to digitize their core processes using a combination of mobile and web platforms. We are at the forefront of enabling rapid deployment of 5G networks using cutting-edge technology.

About the Role

We’re looking for a proactive System and Network Administrator to keep our IT environment secure, efficient, and reliable. You’ll manage end-user systems and network infrastructure while driving continuous improvement in performance and security.

Location: DHA Phase 8, Lahore
Employment Type: Full-time (On-Site)

Key Responsibilities

End-User Support & Infrastructure

• Provide technical support for IT hardware, software, and network issues across Windows and macOS environments
• Perform OS installations, configurations, patches, and upgrades for enterprise devices
• Manage IT asset lifecycle including procurement, deployment, and accurate inventory tracking
• Facilitate employee onboarding/offboarding including account provisioning, device setup, and access management

Microsoft 365 & Cloud Administration

• Administer Microsoft 365 tenant including Exchange Online, SharePoint, Teams, OneDrive, and Intune
• Configure tenant security settings, conditional access policies, and compliance features
• Troubleshoot M365 service issues and manage mobile device management (MDM) policies
• Manage licensing and monitor usage for cost optimization

Network & Systems Management

• Monitor and maintain network infrastructure including [switches, routers, firewalls, VPN, wireless access points]
• Manage [Windows Server / Linux] environments, Active Directory, and Azure AD infrastructure
• Administer DNS, DHCP, and other network services
• Implement and monitor backup and disaster recovery solutions

Security & Compliance

• Implement and maintain endpoint security solutions including [antivirus, EDR, patch management]
• Monitor security logs and respond to incidents following established protocols
• Conduct regular vulnerability assessments and ensure compliance with [relevant standards]
• Manage firewall rules and network access controls

Service Delivery & Continuous Improvement

• Provide support, phone, email, or remote access tools while meeting SLAs
• Maintain comprehensive documentation of systems, procedures, and configurations
• Generate reports on system performance, support metrics, and incidents
• Identify automation opportunities

Required Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, IT, or related field
• 2+ years of system and network administration experience
• 1+ years with Microsoft 365 administration
• Experience with Active Directory/Azure AD and network infrastructure management

Technical Certifications (One or more required)

• Microsoft Certified: Azure Administrator / M365 Administrator
• CompTIA Network+ / Security+
• Cisco CCNA
• Other relevant certifications

Core Technical Skills

• Operating Systems: Windows 10/11, macOS, Linux
• Microsoft 365: Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD
• Networking: TCP/IP, DNS, DHCP, VPN, firewalls
• Security: Endpoint protection, security monitoring, vulnerability management

Key Competencies

• Strong problem-solving and troubleshooting abilities
• Excellent communication skills with technical and non-technical audiences
• Customer service orientation with professional demeanor
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Self-motivated with ability to work independently
• Strong documentation skills